Product safety reportOPSS
2.5M + 2.5M Telescopic Multi-Position Ladder safety warning over an injury risk
Product Safety Report for 2.5M + 2.5M Telescopic Multi-Position Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice 
What to do now
2.5M + 2.5M Telescopic Multi-Position Ladder has been reported because it could hurt the person using it.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2401-0153). Quoted as issued.
Summary
Product Safety Report for 2.5M + 2.5M Telescopic Multi-Position Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as it can excessively bend when loaded. The user could lose balance and fall if the product bent under the weight, causing the user to injure themselves. The product also requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD case number: 2401-0153
Notified by: Local Authority Trading Standards.
Product description
Retractable step ladder that can be multi-positioned due to the fold in the ladder.
Open the OPSS notice
Questions
Why has 2.5M + 2.5M Telescopic Multi-Position Ladder been reported?
2.5M + 2.5M Telescopic Multi-Position Ladder has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
