Product recallOPSS
2pcs doll set in form of Disney's Anna and Elsa (Frozen) recalled over harmful chemicals
Product recall for 2 Piece/set Young Toddler Sisters Princess In Childhood Dolls Figure Toys Figure Toy presenting a serious chemical risk.
Product image from the OPSS safety notice
What to do now
Tests have found a harmful substance in 2pcs doll set in form of Disney's Anna and Elsa (Frozen) above the legal limit.
- Take it away from children now and stop using it.
- Wash your hands after handling it.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2108-0232). Quoted as issued.
Summary
Product recall for 2 Piece/set Young Toddler Sisters Princess In Childhood Dolls Figure Toys Figure Toy presenting a serious chemical risk.
The risk
This product poses a serious chemical risk as it contains an excess concentration of phthalates. A young child playing with the toy is exposed to the phthalates which can potentially harm a child’s health either via cancer or non-cancer effects.
The product does not comply with the Toys (Safety) Regulations 2011 or the Registration, Evaluation, Authorisation & restriction of Chemicals (REACH) Enforcement Regulations 2008
Action taken
Recall of the product from end users. The listing has been removed by the online marketplace (Wish).
Advice to consumers
The product has been recalled from end users.
The listing has been removed by the online marketplace (Wish)
Additional information
PSD case number: 2108-0232
Notified by: Office for Product Safety and Standards
Product description
Two toy plastic dolls in the form of Disney Frozen princesses, supplied in clear plastic packaging.
Open the OPSS notice
Questions
Why has 2pcs doll set in form of Disney's Anna and Elsa (Frozen) been recalled?
Tests have found a harmful substance in 2pcs doll set in form of Disney's Anna and Elsa (Frozen) above the legal limit. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Take it away from children now and stop using it. Wash your hands after handling it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was 2pcs doll set in form of Disney's Anna and Elsa (Frozen) sold?
The notice names Wish. Products bought elsewhere are covered too if they match the details listed.
