Product recallOPSS
5-in-1 Hot Air Styler recalled over an electric shock risk
Product recall for 5-in-1 Hot Air Styler sold via The Range identified as presenting a risk of electric shock.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
5-in-1 Hot Air Styler
- BarcodeThe long number printed under the barcode.
- 6983450235878
What to do now
An electrical fault in the design or build of 5-in-1 Hot Air Styler means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2208-0067). Quoted as issued.
Summary
Product recall for 5-in-1 Hot Air Styler sold via The Range identified as presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as the mains plug does not comply with the dimensional requirements of BS1363. The live and neutral pins are too short and are too close to the edge of the plug. The item is also not labelled with manufacturer or importer details and lacks relevant markings.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by The Range. The Range have also removed the listing from their platform.
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2208-0067
Notified by: Local Authority Trading Standards
Product description
Black and pink electric hair dryer brush and styler set with black power supply cord and plug.
Open the OPSS notice
Questions
Why has 5-in-1 Hot Air Styler been recalled?
An electrical fault in the design or build of 5-in-1 Hot Air Styler means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was 5-in-1 Hot Air Styler sold?
The notice names The Range. Products bought elsewhere are covered too if they match the details listed.
