Product safety reportOPSS
5M Telescopic Ladder, 5MJ safety warning over an injury risk
Product Safety Report for 5M Telescopic Ladder, 5MJ presenting a serious risk of injuries.
Product image from the OPSS safety notice 
What to do now
The risk with 5M Telescopic Ladder, 5MJ is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2401-0158). Quoted as issued.
Summary
Product Safety Report for 5M Telescopic Ladder, 5MJ presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as it can excessively bend when loaded. The user could lose balance and fall if the product bent under the weight, causing the user to injure themselves. The product also requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2401-0158 & 2401-0140
Notified by: Local Authority Trading Standards.
Product description
5M extendable telescopic ladder.
Open the OPSS notice
Questions
Why has 5M Telescopic Ladder, 5MJ been reported?
The risk with 5M Telescopic Ladder, 5MJ is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
