Product safety reportOPSS
5M Telescopic Ladder (Model: DX-BXG-500AJ) safety warning over an injury risk
Product Safety Report for 5M Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
5M Telescopic Ladder (Model: DX-BXG-500AJ)
- ModelOn the rating label, base, back or box.
- DX-BXG-500AJ
What to do now
5M Telescopic Ladder (Model: DX-BXG-500AJ) could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2402-0009). Quoted as issued.
Summary
Product Safety Report for 5M Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as it can excessively bend when loaded. The user could lose balance and fall if the product bent under the weight, causing the user to injure themselves.
The product also requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2402-0009
Notified by: Local Authority Trading Standards
Product description
Telescopic ladder that can extend to 5M in height.
Open the OPSS notice
Questions
Why has 5M Telescopic Ladder (Model: DX-BXG-500AJ) been reported?
5M Telescopic Ladder (Model: DX-BXG-500AJ) could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
