Product safety reportOPSS
AC Adapter for Xbox One safety warning over a fire risk
Product Safety Report for AC Adapter for Xbox One presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
AC Adapter for Xbox One
- BarcodeThe long number printed under the barcode.
- 6900214000121
- ModelOn the rating label, base, back or box.
- PE-2121-03M1
What to do now
The risk with AC Adapter for Xbox One is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2401-0067). Quoted as issued.
Summary
Product Safety Report for AC Adapter for Xbox One presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as it is insufficiently earthed and poorly constructed, and does not include a fuse. Under fault conditions, this could cause the charger to overheat and ignite.
The product was also supplied with a ‘clover-leaf’ style plug which does not meet the dimensional requirements of the relevant standard. The user can access live pins when plugging in, or unplugging, the plug from the socket and receive an electric shock.
The product also requires improvements to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2401-0067
Notified by: Local Authority Trading Standards
Product description
Battery charger sold for use with Xbox One games console.
Open the OPSS notice
Questions
Why has AC Adapter for Xbox One been reported?
The risk with AC Adapter for Xbox One is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
