Product safety reportOPSS
Acrohome 2.6M Telescopic Ladder with Hooks sold on Amazon safety warning over an injury risk
Product Safety Report for Acrohome 2.6M Telescopic Ladder with Hooks presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
Acrohome 2.6M Telescopic Ladder with Hooks sold on Amazon has been reported because it could hurt the person using it.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2501-0197). Quoted as issued.
Summary
Product Safety Report for Acrohome 2.6M Telescopic Ladder with Hooks presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the user could set up a ladder to move heavy/bulky items from the loft space in their house. The ladder would start to bend over repeated use under a load and could cause the user to fall from height.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and the listing has been removed by the online marketplace (Amazon).
Advice to consumers
The import has been rejected at the border.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD number: 2501-0197
Notified by: Local Authority Trading Standards
Product description
A telescopic extending ladder with attachable hooks to the top for further grip
Open the OPSS notice
Questions
Why has Acrohome 2.6M Telescopic Ladder with Hooks sold on Amazon been reported?
Acrohome 2.6M Telescopic Ladder with Hooks sold on Amazon has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was Acrohome 2.6M Telescopic Ladder with Hooks sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
