Product recallOPSS
Aluminum Telescopic Ladder recalled over an injury risk
Product Recall for an aluminium telescopic ladder presenting a serious risk of injuries to the user.
Product image from the OPSS safety notice
What to do now
The risk with Aluminum Telescopic Ladder is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2109-0504). Quoted as issued.
Summary
Product Recall for an aluminium telescopic ladder presenting a serious risk of injuries to the user.
The risk
The product poses a serious risk of injuries to the user. When tested, the ladder failed on functional dimensions, lateral deflection, bending of stiles, strength tests, rung strength and rung pull out test strength as well as the torsion test for leaning ladders. It also did not comply with the labelling requirements and the instructions for use were poor.
This product does meet the requirements of the General Product Safety Regulations 2005.
Action taken
the product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Additional information
PSD case number: 2109-0504
Notified by: Local Authority Trading Standards
Product description
Aluminium 2.6 metre telescopic ladder, supplied in plain cardboard box with printed website branding
Open the OPSS notice
Questions
Why has Aluminum Telescopic Ladder been recalled?
The risk with Aluminum Telescopic Ladder is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
