Product safety reportOPSS
Aovo M365 Pro E-Scooter safety warning over an electric shock risk
Product Safety Report for Aovo M365 Pro E-Scooter presenting a serious risk of electric shock.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Aovo M365 Pro E-Scooter
- ModelOn the rating label, base, back or box.
- M365
What to do now
The hazard with Aovo M365 Pro E-Scooter is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2105-0255). Quoted as issued.
Summary
Product Safety Report for Aovo M365 Pro E-Scooter presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as there was insufficient creepage and clearance distances within the transformer. The plug pins were also too close to the edge of the plug, allowing the user to access live parts when plugging in, or unplugging, the plug from the socket. The product was also insufficiently earthed, as the fuse did not feature the required ballast.
The product also requires improvements to documentation and markings.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress
Advice to consumers
The product is no longer available for sale.
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD number: 2105-0255
Notified by: Local Authority Trading Standards
Product description
Aovo e-scooter with stand, supplied with black power supply.
Open the OPSS notice
Questions
Why has Aovo M365 Pro E-Scooter been reported?
The hazard with Aovo M365 Pro E-Scooter is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
