Product recallOPSS
AU/UK/EU to US Travel Adaptor recalled over an electric shock risk
Product recall for AU/UK/EU to US travel adaptor presenting a risk of electric shock.
Product image from the OPSS safety notice 
What to do now
AU/UK/EU to US Travel Adaptor could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2012-0206). Quoted as issued.
Summary
Product recall for AU/UK/EU to US travel adaptor presenting a risk of electric shock.
The risk
The adaptor is not shuttered, providing access to live parts when the product is in use, which presents a risk of electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Recall of the product from end users and removal of the listing by the online marketplace (Wish).
Advice to consumers
The product has been recalled from end users.
The listing has been removed from the online marketplace (Wish).
Additional information
PSD case number: 2012-0206
Notified by: Office for Product Safety and Standards
Product description
AU/UK/EU to US plug adaptor with green, white and orange sticker and unknown packaging.
Open the OPSS notice
Questions
Why has AU/UK/EU to US Travel Adaptor been recalled?
AU/UK/EU to US Travel Adaptor could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was AU/UK/EU to US Travel Adaptor sold?
The notice names Wish. Products bought elsewhere are covered too if they match the details listed.
