Product safety reportOPSS
AYITOO Wax Machine Heater sold on Amazon safety warning over an electric shock risk
Product Safety Report for AYITOO Wax Machine Heater presenting a high risk of electric shock.
Product image from the OPSS safety notice
What to do now
The hazard with AYITOO Wax Machine Heater sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2504-0135). Quoted as issued.
Summary
Product Safety Report for AYITOO Wax Machine Heater presenting a high risk of electric shock.
The risk
The product presents a high risk of electric shock as there is inadequate protection against accidental contact with live parts due to the basic insulation of wires being in contact with accessible metal parts. It should only be possible to touch parts separated from live parts by double or reinforced insulation.
The plug’s fuse did not meet the requirements of BS 1362 as it had not been supplied with any granular filler which is required to ensure safe operation under fault conditions. As the fuse is a primary safety device, there is also a risk of fire or injury should it fail to operate correctly when required. The instructions were deemed inadequate as they did not contain information to ensure the correct and safe use of the equipment. Some of the required documentation and markings were not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification: 2504-0135
Notified by: Local Authority Trading Standards
Product description
An orange and yellow wax hating machine with wall plug.
Open the OPSS notice
Questions
Why has AYITOO Wax Machine Heater sold on Amazon been reported?
The hazard with AYITOO Wax Machine Heater sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was AYITOO Wax Machine Heater sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
