Product safety reportOPSS
B.B.Clear AHA Lightening Eclaircissant Skin Lightening Cream safety warning over a banned ingredient
Product Safety Report for B.B.Clear AHA Lightening Eclaircissant, Be Beautiful & Clear 5 in 1 Skin Lightening Cream sold via eBay presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
B.B.Clear AHA Lightening Eclaircissant Skin Lightening Cream sold on eBay
- BarcodeThe long number printed under the barcode.
- 6028050091315
What to do now
The issue with B.B.Clear AHA Lightening Eclaircissant Skin Lightening Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2306-0082). Quoted as issued.
Summary
Product Safety Report for B.B.Clear AHA Lightening Eclaircissant, Be Beautiful & Clear 5 in 1 Skin Lightening Cream sold via eBay presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as following analysis, the cream was found to contain 4.6% w/w hydroquinone which is prohibited in cosmetic products. Hydroquinone is a skin sensitiser and may cause allergic contact dermatitis.
The product also required improvements to labelling and markings.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The listing has been removed by the online marketplace (eBay). We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Advice to consumers
Removal of the listing by the online marketplace (eBay).
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2306-0082
Notified by: Local Authority Trading Standards
Product description
Product is within a card box containing a plastic bottle of white cream. The box was marked, B.B.Clear, Lightening, AHA, Skin Respectful Lotion, Lightening care, 200 ml 6.7 fl.oz. A list of “Key ingredients” was also present. The bottle was marked, B.B.Clear, Lightening, AHA, Skin Respectful Lotion, 200 ml 6.7 fl.oz, Fab: 10/06/22, Exp: 06/2027.
Open the OPSS notice
Questions
Why has B.B.Clear AHA Lightening Eclaircissant Skin Lightening Cream been reported?
The issue with B.B.Clear AHA Lightening Eclaircissant Skin Lightening Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was B.B.Clear AHA Lightening Eclaircissant Skin Lightening Cream sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
