Product safety reportOPSS
Black Replacement AC Adapter 45W supplied sold on Amazon safety warning over an electric shock risk
Product Safety Report for Black Replacement AC Adapter 45W supplied with KTS Red N Red Light Therapy Knee Therapy Appliance presenting a high risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Black Replacement AC Adapter 45W supplied sold on Amazon
- BarcodeThe long number printed under the barcode.
- 235862489
What to do now
The hazard with Black Replacement AC Adapter 45W supplied sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2301-0079). Quoted as issued.
Summary
Product Safety Report for Black Replacement AC Adapter 45W supplied with KTS Red N Red Light Therapy Knee Therapy Appliance presenting a high risk of electric shock.
The risk
The product presents a high risk of electric shock due to poor quality construction, with insufficient fixings holding conductors into place on their terminals. This could allow the connections to weaken over time and wires to become loose, or wires to touch due to insufficient creepage and clearance distances.
The product also requires improvements to markings, labelling and documentation. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Import rejected at the border and destroyed. The listing has been removed by the online marketplace (Amazon).
Advice to consumers
The import has been rejected at the border and destroyed. The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2301-0079
Notified by: Local Authority Trading Standards
Product description
Replacement AC adapter power supply with wall plug, supplied with knee therapy machine
Open the OPSS notice
Questions
Why has Black Replacement AC Adapter 45W supplied sold on Amazon been reported?
The hazard with Black Replacement AC Adapter 45W supplied sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was Black Replacement AC Adapter 45W supplied sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
