Product recallOPSS
Breast Care Machine recalled over an electric shock risk
Product Recall for a breast care machine presenting a serious risk of electric shock.
Product image from the OPSS safety notice
What to do now
An electrical fault in the design or build of Breast Care Machine means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2209-0107). Quoted as issued.
Summary
Product Recall for a breast care machine presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as the live and neutral pins on the plug are too close to the periphery, making it likely the consumer may touch the pins while inserting or removing the plug.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Destruction of the product. Update: 28th April 2023: The product has been recalled from end users by Super Smart Services.
Advice to consumers
Destruction of the product.
Update: 28th April 2023: The product has been recalled from end users by Super Smart Services.
Additional information
PSD case number: 2209-0107
Notified by: Local Authority Trading Standards
Product description
Vacuum Pump device designed to improve breast and buttocks shape or size.
Open the OPSS notice
Questions
Why has Breast Care Machine been recalled?
An electrical fault in the design or build of Breast Care Machine means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
