Product safety reportOPSS
Brena 2 Way Audio Wireless System with 12.5 safety warning over an electric shock risk
Product Safety Report for Brena 2 Way Audio Wireless System with 12.5" Monitor presenting a high risk of electric shock as overuse of the product can cause the live internal wire to detach as it is not mechanically secured.
Product image from the OPSS safety notice
What to do now
Brena 2 Way Audio Wireless System with 12.5 could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2210-0014). Quoted as issued.
Summary
Product Safety Report for Brena 2 Way Audio Wireless System with 12.5" Monitor presenting a high risk of electric shock as overuse of the product can cause the live internal wire to detach as it is not mechanically secured.
The risk
The product presents a high risk of electric shock as overuse of the product can cause the live internal wire to detach as it is not mechanically secured. If the live wire contacts the low voltage circuitry and DC Jack, it will present a risk of electric shock to the consumer if they were to touch it.
The sample had not been accompanied by adequate instructions and safety information in a language easily understood by consumers and other end-users.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The import has been rejected at the border. The listing has been removed by the online marketplace (Alibaba)
Advice to consumers
The import has been rejected at the border.
The listing has been removed by the online marketplace (Alibaba).
Additional information
PSD case number: 2210-0014
Notified by: Local Authority Trading Standards
Product description
Set of four wireless surveillance cameras with a monitor screen for watching captured footage. Includes a wall plug charger.
Open the OPSS notice
Questions
Why has Brena 2 Way Audio Wireless System with 12.5 been reported?
Brena 2 Way Audio Wireless System with 12.5 could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
