Product safety reportOPSS
Candy Heat Pump Tumble Dryer safety warning over a fire risk
Product Safety Report for Candy Heat Pump Tumble Dryers presenting a risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Candy Heat Pump Tumble Dryer (2)
- Item or listing codeOn the box, the label, or the order page where you bought it.
- Model Number
What to do now
Candy Heat Pump Tumble Dryer has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2505-0143). Quoted as issued.
Summary
Product Safety Report for Candy Heat Pump Tumble Dryers presenting a risk of fire.
The risk
The products present a risk of fire as it is possible for an internal short circuit to occur within the tumble dryer during normal use. This can cause the tumble dryer to ignite, causing a fire.
The products do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The manufacturer has initiated a modification programme. Owners are strongly advised to stop using the product immediately.
Advice to consumers
The manufacturer has initiated a modification programme.
Owners are strongly advised to STOP USING THE PRODUCT IMMEDIATELY and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance.
For further information, including on how to register your product for modification, access the Candy product safety notice at the following link: https://www.candy-home.com/en_GB/product-safety-issue/
Additional information
Appliances which have received the current modification have a “J7” marking on the rating plate, and no further action is required. Affected appliances which have not received the current modification either are marked with “HM1” on the rating plate, or do not have a marking on the rating plate. These appliances are still affected by the safety risk and should not be used until a modification has been completed.
PSD notification number: 2505-0143
Notified by: Office for Product Safety and Standards
Product description
Candy-branded built-in heat pump tumble dryer. Owners can check whether they have an affected product by checking their model number and serial number and following the instructions in the manufacturers’ websites.
Open the OPSS notice
Questions
Why has Candy Heat Pump Tumble Dryer been reported?
Candy Heat Pump Tumble Dryer has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
