Product safety reportOPSS
Car & Home Massage Pillow 8028 sold on Amazon safety warning over an electric shock risk
Product Safety Report for car and home massage pillow presenting a high risk of electric shock due to noncompliant plug dimensions and poor internal construction.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Car & Home Massage Pillow 8028 sold on Amazon
- BarcodeThe long number printed under the barcode.
- X001M63X8P
- ModelOn the rating label, base, back or box.
- KAT24W01
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B097R4XXQS
What to do now
Car & Home Massage Pillow 8028 sold on Amazon could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2212-0044). Quoted as issued.
Summary
Product Safety Report for car and home massage pillow presenting a high risk of electric shock due to noncompliant plug dimensions and poor internal construction.
The risk
The product poses a high risk of electric shock as when tested the plug does not meet the dimensional requirements of the relevant standard (BS1363). This includes to size of the plug pins exceed the limit which can damage the plug socket.
Additionally, the plug conductors had been soldered onto their respective terminals and have not been held in place independently of the soldered connection (or securely hooked in position prior to soldering). There are no barriers to prevent a detached wire from reducing creepage distances and clearances to levels below the minimum required by the standard. Furthermore, the instructions are considered to be inadequate as they do not contain sufficient information to ensure the correct and safe use of the equipment.
The product does not comply with the Electrical Equipment (Safety) Regulations 2016.
Action taken
The import has been rejected at the border and destroyed, and the listing removed by the online marketplace (Amazon).
Advice to consumers
The import has been rejected and destroyed at the border.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2212-0044
Notified by: Local Authority Trading Standards
Product description
Electric massaging pillow rest that uses heat and kneading heads.
Open the OPSS notice
Questions
Why has Car & Home Massage Pillow 8028 sold on Amazon been reported?
Car & Home Massage Pillow 8028 sold on Amazon could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Car & Home Massage Pillow 8028 sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
