Product recallOPSS
Charger Base for Electric Toothbrush, HYC3757A recalled over a fire risk
Product Recall for Charger Base for Electric Toothbrush presenting a serious risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Charger Base for Electric Toothbrush, HYC3757A
- BarcodeThe long number printed under the barcode.
- 911014169366
- ModelOn the rating label, base, back or box.
- HYC3757A (listing states 3757)
What to do now
Charger Base for Electric Toothbrush, HYC3757A could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2506-0153). Quoted as issued.
Summary
Product Recall for Charger Base for Electric Toothbrush presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as it has loose connections, which may overheat and cause a fire. The plug is incorrectly marked 13A but is fitted with a 3A fuse.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 and the Plugs and Sockets etc. (Safety) Regulations 1994.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. Owners are advised to stop using the product immediately and contact the TikTok seller for redress.
The listing has been removed by the online marketplace (TikTok).
Additional information
PSD notification number: 2506-0153
Notified by: Local Authority Trading Standards
Product description
A white charging base for electric toothbrushes.
Open the OPSS notice
Questions
Why has Charger Base for Electric Toothbrush, HYC3757A been recalled?
Charger Base for Electric Toothbrush, HYC3757A could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Charger Base for Electric Toothbrush, HYC3757A sold?
The notice names TikTok Shop. Products bought elsewhere are covered too if they match the details listed.
