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Vehicle recallDVSA

Citroen C5 Aircross Phev recalled over a fire risk

Vehicle fire risk

On affected vehicles there is a fault in the High Voltage (HV) Battery which could potentially lead to a breakdown charging issue and/or overheating and in a worst-case scenario a High Voltage Battery or vehicle fire.

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

1 identifier listed for this notice.

  • C5 Aircross Phev

    Build datesThe build or first registration date is on the V5C.
    • 20/01/2020 – 14/04/2021
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • ML6-241081CO

What to do now

There is a risk of fire on affected Citroen C5 Aircross Phev.

  1. Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
  2. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
  3. Make sure the DVLA has your current address, as recall letters go to the registered keeper.

Why it matters. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.

Repairs and costs

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.

If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2024/273). Quoted as issued.

Summary

On affected vehicles there is a fault in the High Voltage (HV) Battery which could potentially lead to a breakdown charging issue and/or overheating and in a worst-case scenario a High Voltage Battery or vehicle fire.

Defect

On affected vehicles there is a fault in the High Voltage (HV) Battery which could potentially lead to a breakdown charging issue and/or overheating and in a worst-case scenario a High Voltage Battery or vehicle fire.

Remedy

Replace the High Voltage Battery.

Models

C5 Aircross Phev

Open the DVSA notice

Questions

Why are Citroen C5 Aircross Phev being recalled?

There is a risk of fire on affected Citroen C5 Aircross Phev. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.

Will the repair cost anything?

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

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