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Citroen C5 Aircross recalled over a fire risk

Vehicle fire risk

Affected vehicles may have a fault in the High Voltage Battery which could potentially lead to it overheating and in the worst case a battery or vehicle fire. Customers are advised to stop any plug-in charging and eSave charging until the vehicle is reworked.

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

1 identifier listed for this notice.

  • C5 Aircross

    Build datesThe build or first registration date is on the V5C.
    • 20/01/2020 – 18/02/2021
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • GK8-251189CO

What to do now

There is a risk of fire on affected Citroen C5 Aircross.

  1. Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
  2. Contact a franchised dealer to book the free repair.
  3. Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.

Why it matters. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.

Repairs and costs

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.

If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2025/381). Quoted as issued.

Summary

Affected vehicles may have a fault in the High Voltage Battery which could potentially lead to it overheating and in the worst case a battery or vehicle fire. Customers are advised to stop any plug-in charging and eSave charging until the vehicle is reworked.

Defect

Affected vehicles may have a fault in the High Voltage Battery which could potentially lead to it overheating and in the worst case a battery or vehicle fire. Customers are advised to stop any plug-in charging and eSave charging until the vehicle is reworked.

Remedy

Update the battery management software or replace the High Voltage Battery if necessary.

Models

C5 Aircross

Open the DVSA notice

Questions

Why are Citroen C5 Aircross being recalled?

There is a risk of fire on affected Citroen C5 Aircross. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.

Will the repair cost anything?

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

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