Product safety reportOPSS
Conen Motorised Display Wall Mount / SCETAW safety warning over an injury risk
Product Safety Report for Conen Motorised Display Wall Mount presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
Conen Motorised Display Wall Mount / SCETAW has been reported because it could hurt the person using it.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2407-0111). Quoted as issued.
Summary
Product Safety Report for Conen Motorised Display Wall Mount presenting a serious risk of injuries.
The risk
Risk of serious crushing or impact injury to children may arise due to detachment from the wall and the equipment falling forwards.
The centre of gravity results in the unit tending to lean forwards away from the wall and stability relies on the suitability and strength of wall fixings. The motorized mount is not fitted with sensors or devices for limiting power or detecting collision and reversing the motor. Access to the controls is not restricted to adults. The motor is capable of applying a force of 4625 N and collision with furniture or other fixed objects can apply excessive force to the wall fixings causing them to fail and the heavy unit falling forwards.
A risk of serious crushing injury to children between the bottom edge of the display screen and fixed objects may also arise.
The machine did not satisfy the requirements of The Supply of Machinery (Safety) Regulations 2008.
Action taken
The manufacturer has been required to suspend further supply of the SCETAW and other wall and floor mounted motorised height adjustable mounts of a similar design.
Advice to consumers
The manufacturer has been required to suspend further supply of the SCETAW and other wall and floor mounted motorised height adjustable mounts of a similar design.
The GB based supplier is also required to suspend further supply and to provide existing customers with updated user instructions and advice.
Users of these or similar motorised height adjustable display mounts that do not include an anti-collision device or similar protective features should contact the machine manufacturer or their supplier for advice on measures that can be taken to eliminate or reduce risks. This may include advice on:
Availability of retrofit sensors or devices for limiting power or detecting collision
The checks and maintenance that should be carried out to ensure the suitability and strength of existing wall and floor fixings
Availability of any alternative and supplementary means of fixing if required
Measures that can be taken to reduce risk of collision with fixed objects
Measures than can be taken to restrict use of the motorized height function to trained and authorised persons
Additional information
PSD number: 2407-0111
Notified by: Health and Safety Executive
Product description
A motorised height adjustable mount for 55”-100” (interactive) flat panel display screens. SCETAW model is wall mounted and comes with a column that offers 50 cm vertical travel. Maximum load of lift unit is 150kg. Intended for use in schools and educational establishments.
Open the OPSS notice
Questions
Why has Conen Motorised Display Wall Mount / SCETAW been reported?
Conen Motorised Display Wall Mount / SCETAW has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
