Product safety reportOPSS
Counterfeit Surron Ultra Bee Electric Motorcycle QL6000DY-A safety warning over a fire risk
Product Safety Report for Counterfeit Surron Ultra Bee Electric Motorcycle QL6000DY-A presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Counterfeit Surron Ultra Bee Electric Motorcycle QL6000DY-A
- ModelOn the rating label, base, back or box.
- QL6000DY-A
What to do now
Counterfeit Surron Ultra Bee Electric Motorcycle QL6000DY-A has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2506-0025). Quoted as issued.
Summary
Product Safety Report for Counterfeit Surron Ultra Bee Electric Motorcycle QL6000DY-A presenting a serious risk of fire.
The risk
The electric motorbike and its components have not been assessed using relevant UK conformity assessment procedures. There is no valid technical documentation for the product and no evidence of production control. There is a lack of labelling, marking and instructions. In the absence of evidence to demonstrate the conformity of the bike, battery, and charger, it may be possible for the charger and/or battery to overheat, causing a fire.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification: 2506-0025
Notified by: Local Authority Trading Standards
Product description
Electric motorcycle with charging cable and plug. The documentation provided with this counterfeit product stated ‘Surron’ and not ‘Sur-Ron.’ Sur-Ron have advised that genuine Sur-Ron products are only distributed in the UK through their website: https://sur-ron.co.uk/ .
Open the OPSS notice
Questions
Why has Counterfeit Surron Ultra Bee Electric Motorcycle QL6000DY-A been reported?
Counterfeit Surron Ultra Bee Electric Motorcycle QL6000DY-A has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
