Product recallOPSS
Cowboy E Bike Model C4 recalled over an injury risk
Product Recall for Cowboy E Bike Model C4 ST (Edition MR) presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Cowboy E Bike Model C4
- ModelOn the rating label, base, back or box.
- C4 ST (Edition MR)
What to do now
Cowboy E Bike Model C4 could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2504-0239). Quoted as issued.
Summary
Product Recall for Cowboy E Bike Model C4 ST (Edition MR) presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the welded joint between the headtube and downtube can fail. This could cause the frame to break, which could result in a fall and injuries to the user. The bike frames do not comply with the durability and safety requirements of EN 15194 and pose a serious mechanical safety risk to consumers.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Affected bikes can be identified by their serial number and frame supplier. To check these details through the Cowboy app, tap the ‘settings’ icon and then tap ‘advanced.’ If your frame is listed as ‘Edition MR’ then it may be affected. Serial numbers and frame suppliers can also be checked via this website: https://cowboy.com/pages/recall . For further information, including registering your product for a refund or replacement, please visit the Cowboy website: https://uk.cowboy.com/ .
Additional information
PSD notification number: 2504-0239
Notified by: Office for Product Safety and Standards
Product description
Electric bicycle for urban riding
Open the OPSS notice
Questions
Why has Cowboy E Bike Model C4 been recalled?
Cowboy E Bike Model C4 could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
