Product recallOPSS
Dorland 'Intrinsically Safe' Electronic Equipment recalled over a fire risk
Product Recall for Dorland Electronic Equipment presenting a serious risk of fire and explosion.
Product image from the OPSS safety notice
What to do now
The risk with Dorland 'Intrinsically Safe' Electronic Equipment is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Dorland.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2410-0169). Quoted as issued.
Summary
Product Recall for Dorland Electronic Equipment presenting a serious risk of fire and explosion.
The risk
The products within scope of the corrective action have been identified as presenting a serious risk of explosion and fire.
The products claim to be suitable for use in Zone 1 and Zone 2 hazardous areas. There is no evidence that an appropriate conformity assessment was carried out before the products were placed on the market in Great Britain.
The products do not have any of the required markings, including the specific markings of explosion protection and the symbol of the equipment-group and category.
The products within the scope of the corrective action do not meet the requirements of the Equipment and Protective Systems Intended for Use in Potentially Explosive Atmospheres Regulations 2016.
Action taken
The Health and Safety Executive has instructed Amazon to initiate a recall of the products from all GB end users.
Advice to consumers
The Health and Safety Executive has instructed Amazon to initiate a recall of the products from all GB end users.
Additional information
PSD notification number: 2410-0169
Notified by: Health and Safety Executive
Product description
Specific models of mobile phones, laptops and smartwatches designed to be used in Zone 1/Zone 2 explosive hazardous zones.
Open the OPSS notice
Questions
Why has Dorland 'Intrinsically Safe' Electronic Equipment been recalled?
The risk with Dorland 'Intrinsically Safe' Electronic Equipment is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Dorland 'Intrinsically Safe' Electronic Equipment sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
