Vehicle recallDVSA
DS DS3 Crossback and DS7 Crossback recalled over a brake defect
On affected vehicles the Advanced Driver Assistance System (ADAS) functionality may not meet regulatory requirements and the Active Emergency Brake (AEB) and Lane Keep Assist (LKA) can inadvertently be deactivated by a long press of the ADAS button on the radio.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
DS3 Crossback
- Build datesThe build or first registration date is on the V5C.
- 09/06/2023 – 18/05/2024
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- NB8-241343EE
DS7 Crossback
- Build dates
- 28/03/2024 – 04/05/2024
- Manufacturer reference
- NB8-241343EE
What to do now
The braking system on affected DS DS3 Crossback and DS7 Crossback may not work as it should.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. Brake defects are among the most serious vehicle faults because they affect the ability to stop.
Repairs and costs
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.
If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2024/487). Quoted as issued.
Summary
On affected vehicles the Advanced Driver Assistance System (ADAS) functionality may not meet regulatory requirements and the Active Emergency Brake (AEB) and Lane Keep Assist (LKA) can inadvertently be deactivated by a long press of the ADAS button on the radio.
Defect
On affected vehicles the Advanced Driver Assistance System (ADAS) functionality may not meet regulatory requirements and the Active Emergency Brake (AEB) and Lane Keep Assist (LKA) can inadvertently be deactivated by a long press of the ADAS button on the radio.
Remedy
On the affected vehicles the radio software will be updated by an Over-The-Air update which will be remotely checked as successfully installed.
Models
DS3 Crossback, DS7 Crossback
Open the DVSA notice
Questions
Why are DS DS3 Crossback and DS7 Crossback being recalled?
The braking system on affected DS DS3 Crossback and DS7 Crossback may not work as it should. Brake defects are among the most serious vehicle faults because they affect the ability to stop.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.