Product recallOPSS
DT Swiss ERC/CRC/HEC/ARC Bicycle Wheels recalled over an injury risk
Product Recall for DT Swiss ERC/CRC/HEC/ARC Bicycle Wheels presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
DT Swiss ERC/CRC/HEC/ARC Bicycle Wheels
- ModelOn the rating label, base, back or box.
- For a list of affected models please see Annex 1 of the linked PDF.
- Sold betweenCompare with your receipt or order date.
- 1 August 2024 –28 July 2025
What to do now
DT Swiss ERC/CRC/HEC/ARC Bicycle Wheels has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Contact DT Swiss AG / Swiss Side or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2511-0243). Quoted as issued.
Summary
Product Recall for DT Swiss ERC/CRC/HEC/ARC Bicycle Wheels presenting a risk of injuries.
The risk
The product presents a risk of injuries as the outer carbon layers of the bicycle wheels can delaminate during use. This structural weakening may cause the wheel rim to fail, leading to falls and injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
It is recommended that owners stop using the product immediately and visit the DT Swiss recall website for further information, including on how to identify if you own an affected product: https://www.swissside.com/pages/hadron-product-recall .
Madison Cycles UK, the UK supplier for these products can also be contacted via DTSwissService@madison.co.uk or +44 1908 326000.
Additional information
PSD notification number: 2511-0243
Notified by: Local Authority Trading Standards
Product description
Bicycle wheels for road bikes. The products were sold either as parts of a complete bicycle or as individual components via online retailers or specialist shops. This recall only affects products with carbon fiber composite rims and a DT Swiss ID number of 2740000 or higher.
Open the OPSS notice
Questions
Why has DT Swiss ERC/CRC/HEC/ARC Bicycle Wheels been recalled?
DT Swiss ERC/CRC/HEC/ARC Bicycle Wheels has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
