Product safety reportOPSS
EAGLW Charging Chainsaw safety warning over an electric shock risk
Product Safety Report for EAGLW Charging Chainsaw presenting a serious risk of electric shock as when tested the creepage / clearance distances in the transformer were found to be inadequate.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
EAGLW Charging Chainsaw
- BarcodeThe long number printed under the barcode.
- ZLX0001-X001HMW5Q5
- ModelOn the rating label, base, back or box.
- D-04
- DW-168-08
What to do now
An electrical fault in the design or build of EAGLW Charging Chainsaw means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2210-0110). Quoted as issued.
Summary
Product Safety Report for EAGLW Charging Chainsaw presenting a serious risk of electric shock as when tested the creepage / clearance distances in the transformer were found to be inadequate.
The risk
The product poses a serious risk of electric shock as when tested the creepage / clearance distances in the transformer were found to be inadequate. The product’s charger featured poor quality soldering with wires soldered directly to the printed circuit board. No fuse was present in the product to protect from overcurrent faults. If there was a surge in the electrical current, the product would become live due to insufficient creepage and clearance distances and the lack of fuse in the charger would cause the product to be able to give the consumer an electric shock. The product does not meet the marking requirements of the relevant standard.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2210-0110
Notified by: Local Authority Trading Standards
Product description
Electric, battery-operated saw with charger
Open the OPSS notice
Questions
Why has EAGLW Charging Chainsaw been reported?
An electrical fault in the design or build of EAGLW Charging Chainsaw means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
