Product safety reportOPSS
Electric Bike, V20 PRO safety warning over a fire risk
Product Safety Report for Electric Bike, V20 PRO presenting a serious risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Electric Bike, V20 PRO
- ModelOn the rating label, base, back or box.
- V20Pro
- NF-004
What to do now
Electric Bike, V20 PRO could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2510-0139). Quoted as issued.
Summary
Product Safety Report for Electric Bike, V20 PRO presenting a serious risk of fire.
The risk
The product presents a serious risk of fire because the electric bike and its components have not been assessed using the relevant UK conformity assessment procedures and there is no technical documentation or evidence of production control. There is also a risk of foreseeable misuse due to the lack of warnings and instructions on the product, including those relating to the use of PPE.
The product was also provided with a plug that does not conform to BS 1363 because it has no fuse link. A fuse link is required to ensure the safe operation of the product under fault conditions, and it’s absence could lead to the plug overheating and/or exploding.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs and Sockets etc (Safety) Regulations 1994.
Action taken
Import rejected at the border and destroyed.
Advice to consumers
Import rejected at the border and destroyed.
Additional information
PSD notification number: 2510-0139
Notified by: Local Authority Trading Standards
Product description
An electric bike with wall plug and power adapter.
Open the OPSS notice
Questions
Why has Electric Bike, V20 PRO been reported?
Electric Bike, V20 PRO could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
