Product safety reportOPSS
Electric Towel Warmer/UV disinfection cabinet, RTD-23A sold on OnBuy safety warning over an electric shock risk
Product Safety Report for Electric Towel Warmer/UV disinfection cabinet, RTD-23A presenting a high risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Electric Towel Warmer/UV disinfection cabinet, RTD-23A sold on OnBuy
- BarcodeThe long number printed under the barcode.
- 1000047695
- ModelOn the rating label, base, back or box.
- RTD-23A
- Item or listing codeOn the box, the label, or the order page where you bought it.
- OT+23LXDG
What to do now
An electrical fault in the design or build of Electric Towel Warmer/UV disinfection cabinet, RTD-23A sold on OnBuy means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2308-0154). Quoted as issued.
Summary
Product Safety Report for Electric Towel Warmer/UV disinfection cabinet, RTD-23A presenting a high risk of electric shock.
The risk
The product presents a high risk of electric shock as it is inadequately earthed and it was not locked against accidental loosening. If the product is knocked over or dropped, it could become live and cause an electric shock when touched.
Additionally, the plug on the product does not meet the requirements of BS1363-1 as the dimensions of the sleeved parts of the pins differed from the metal parts of the pins. This resulted in a distinct step between the two. This could cause damage to the socket and undue wear and tear to the sleeve. The instructions were deemed inadequate, and some of the required documentation and markings were not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The import has been rejected at the border and destroyed. The listing has been removed by the online marketplace (OnBuy).
Advice to consumers
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplace (OnBuy).
Additional information
PSD case number: 2308-0154
Notified by: Local Authority Trading Standards.
Product description
A white UV cabinet for keeping towels warm.
Open the OPSS notice
Questions
Why has Electric Towel Warmer/UV disinfection cabinet, RTD-23A sold on OnBuy been reported?
An electrical fault in the design or build of Electric Towel Warmer/UV disinfection cabinet, RTD-23A sold on OnBuy means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was Electric Towel Warmer/UV disinfection cabinet, RTD-23A sold on OnBuy sold?
The notice names OnBuy. Products bought elsewhere are covered too if they match the details listed.
