Product recallOPSS
Elgetec Electric Shiatsu Cervical Massager recalled over an electric shock risk
Product recall for Elegetec Electric Shiatsu Cervical Massager presenting a risk of electric shock due to insufficient creepage and clearance distance.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Elgetec Electric Shiatsu Cervical Massager
- ModelOn the rating label, base, back or box.
- KAT24W01
What to do now
The hazard with Elgetec Electric Shiatsu Cervical Massager is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2208-0133). Quoted as issued.
Summary
Product recall for Elegetec Electric Shiatsu Cervical Massager presenting a risk of electric shock due to insufficient creepage and clearance distance.
The risk
The product presents a risk of electric shock as there is insufficient creepage and clearance distance between the mains potential input circuits and low voltage output circuits for class II equipment. The internal mains wiring was not adequately secured in according with requirements of clause 4.6.2. The mains plug module does not meet the dimensional requirements of BS 1362.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. For more information, please see: https://www.tkmaxx.com/uk/en/product-recall-Elgetec-Electric-Shiatsu-Cervical-Massager-Pillow-Back-Neck
Additional information
PSD case number: 2208-0133
Notified by: Local Authority Trading Standards
Product description
Shiatsu pillow back and neck massager with red massage roller balls
Open the OPSS notice
Questions
Why has Elgetec Electric Shiatsu Cervical Massager been recalled?
The hazard with Elgetec Electric Shiatsu Cervical Massager is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Elgetec Electric Shiatsu Cervical Massager sold?
The notice names TK Maxx. Products bought elsewhere are covered too if they match the details listed.
