Product recallFSA
Ferrero frozen Nutella Croissant recalled over possible metal pieces
Ferrero UK is recalling specific batches of their frozen Nutella Croissant because they may contain pieces of metal, making them unsafe to eat.
Point-of-sale notice published with the recall
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Nutella Croissant 4 per pack
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- L126Z39
- L127Z39
- Best beforeOn the lid, base or back of the pack.
- 06 May 2027
- 07 May 2027
What to do now
Ferrero frozen Nutella Croissant is being recalled because metal fragments have been found or could be present.
- Do not eat it, even after a careful look.
- Keep it out of reach of children until you return or bin it.
- Take it back to the shop where you bought it for a full refund, or throw it away if you prefer. You do not usually need a receipt.
- If you froze some or put it into another container, check those portions too.
Why it matters. Metal fragments can break teeth or cut the mouth and throat. Processing lines use metal detectors, and a recall like this usually means a fault was found after products had left.
Symptoms and when to get help
Look out for
- pain in the mouth or throat
- a chipped or broken tooth
Get help urgently
- bleeding, vomiting blood or severe stomach pain — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one.
Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
From the official notice
Published by the Food Standards Agency (FSA-PRIN-30-2026). Quoted as issued.
Summary
Ferrero UK is recalling specific batches of their frozen Nutella Croissant because they may contain pieces of metal, making them unsafe to eat.
The risk
This product may contain pieces of metal which makes the product unsafe to eat.
Action taken
Ferrero UK is recalling the above product. Point of sale notices will be displayed in all retail stores that are selling this product. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought the above product do not eat it. Instead, dispose the product or return it to the store from where it was bought for a full refund. For more information, please contact Ferrero UK on 0330 053 8943 or at consumers.uk@ferrero.com.
Open the FSA notice
Questions
Why has Ferrero frozen Nutella Croissant been recalled?
Ferrero frozen Nutella Croissant is being recalled because metal fragments have been found or could be present. Metal fragments can break teeth or cut the mouth and throat. Processing lines use metal detectors, and a recall like this usually means a fault was found after products had left.
How do I know if my product is affected?
Compare the batch code and best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not eat it, even after a careful look. Keep it out of reach of children until you return or bin it.
Can I get a refund?
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one. Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
