Vehicle recallDVSA
Ford Transit Custom and Tourneo Custom recalled over a fire risk
On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
Transit Custom
- Build datesThe build or first registration date is on the V5C.
- 06/12/2019 – 20/04/2021
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- 25S58
Tourneo Custom
- Build dates
- 18/09/2021 – 20/09/2021
- Manufacturer reference
- 25S58
What to do now
A fault could cause some Ford Transit Custom and Tourneo Custom to overheat or catch fire.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.
Repairs and costs
You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number.
If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2025/289). Quoted as issued.
Summary
On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.
Defect
On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.
Remedy
Update the Battery Energy Control Module software. If a high voltage battery cell capacity anomaly is detected replace the high voltage battery pack.
Models
Transit Custom, Tourneo Custom
Open the DVSA notice
Questions
Why are Ford Transit Custom and Tourneo Custom being recalled?
A fault could cause some Ford Transit Custom and Tourneo Custom to overheat or catch fire. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
You should not pay for a safety recall repair. Book it with a franchised dealer for the make and take your V5C or registration number. If you have already paid for a repair to fix the same defect, ask the manufacturer whether it will reimburse you.