Vehicle recallDVSA
Ford Transit Custom recalled over a safety defect
On affected vehicles a fracture of the shock absorber's top bush eye ring may result in reduced ride quality and compromised handling.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
1 identifier listed for this notice.
Transit Custom
- Build datesThe build or first registration date is on the V5C.
- 12/07/2025 – 19/07/2025
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- 25S85
What to do now
Some Ford Transit Custom are affected by a safety recall.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
Repairs and costs
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.
The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2025/400). Quoted as issued.
Summary
On affected vehicles a fracture of the shock absorber's top bush eye ring may result in reduced ride quality and compromised handling.
Defect
On affected vehicles a fracture of the shock absorber's top bush eye ring may result in reduced ride quality and compromised handling.
Remedy
Inspect and replace the rear shock absorbers if required.
Models
Transit Custom
Open the DVSA notice
Questions
Why are Ford Transit Custom being recalled?
Some Ford Transit Custom are affected by a safety recall. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.