Product safety reportOPSS
Forever XT600 Electric Bike safety warning over a fire risk
Product Safety Report for Forever XT600 Electric Bike presenting a serious risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Forever XT600 Electric Bike
- ModelOn the rating label, base, back or box.
- XT600
- DZL3612-01-JH
- Serial numberOn the rating label or a sticker on the product.
- 22400402998
What to do now
Forever XT600 Electric Bike has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2510-0224). Quoted as issued.
Summary
Product Safety Report for Forever XT600 Electric Bike presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as there is no evidence that it has sufficient battery protective systems in place. There is no evidence to demonstrate that it has been assessed using relevant UK conformity assessment procedures, as a valid Declaration of Conformity was not supplied. If the product is charged and left unattended overnight, a fault may occur potentially leading to the battery exploding and a fire starting. Improvements are also required to the product instructions.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2510-0224
Notified by: Local Authority Trading Standards
Product description
An electric bike with wall plug and power supply.
Open the OPSS notice
Questions
Why has Forever XT600 Electric Bike been reported?
Forever XT600 Electric Bike has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
