Product recallOPSS
Gazelle Makki Cargo Bike with Electrical Support recalled over an injury risk
Product Recall for Gazelle Makki Cargo Bike with Electrical Support presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
Gazelle Makki Cargo Bike with Electrical Support has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2108-0063). Quoted as issued.
Summary
Product Recall for Gazelle Makki Cargo Bike with Electrical Support presenting a serious risk of injuries.
The risk
The product presents a risk of injuries because the threaded bolt, positioned at the ball joint that forms part of the steering rod, can break under exceptional circumstances. The failing ball joint will lead to a complete loss of steering control at the front wheel on the cargo bike. In such a scenario, most riders would instinctively bring the bike to an emergency stop, in doing so causing them to fall.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
Recall of product from end users (completed within the August 2021 - September 2021 period).
Advice to consumers
The recall for the bikes affected has been completed within the August 2021 - September 2021 period.
Additional information
PSD case number: 2108-0063
Notified by: Office for Product Safety and Standards
Product description
Gazelle Makki cargo bike with electrical support / assistance.
Open the OPSS notice
Questions
Why has Gazelle Makki Cargo Bike with Electrical Support been recalled?
Gazelle Makki Cargo Bike with Electrical Support has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
