Product safety reportOPSS
Google Pixel 6a Smartphones safety warning over a fire risk
Product Safety Report for Google Pixel 6a Smartphones presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Google Pixel 6a Smartphones
- ModelOn the rating label, base, back or box.
- Pixel 6a
- Sold betweenCompare with your receipt or order date.
- The Pixel 6a was manufactured between January 2022 and August 2023 and sold until March 2024, but other distributors may have sold products beyond this date.
What to do now
Google Pixel 6a Smartphones could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2509-0317). Quoted as issued.
Summary
Product Safety Report for Google Pixel 6a Smartphones presenting a risk of fire.
The risk
The product has been identified as presenting a risk of fire as the batteries may overheat during normal use.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Google initiated a remote firmware update in July 2025.
Advice to consumers
This corrective action has been ongoing since July 2025.
Google initiated a remote firmware update in July 2025. Consumers with impacted units received email and on-device notifications of the firmware update, which was rolled out remotely and automatically to impacted devices. The update reduced the risk of the battery overheating by reducing its battery capacity and charging speed.
Consumers with impacted products may be eligible for a free repair, cash payment or Google Store hardware discount credit, depending on location. Access the Google website for further information, and to access the Registration Page, at the following link: g.co/pixel/6abattery
You do not need to contact Google if:
You have already received an appeasement
Google has already confirmed you do not have an impacted product
Additional information
PSD notification number: 2509-0317
Notified by: Office for Product Safety and Standards
Product description
Smartphone running on the Android operating system with a rechargeable lithium-ion battery.
Open the OPSS notice
Questions
Why has Google Pixel 6a Smartphones been reported?
Google Pixel 6a Smartphones could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
