Product safety reportOPSS
GBP-FLO 6M Head Circulating Pump safety warning over an electric shock risk
Product Safety Report for GBP-FLO 6M Head Circulating Pump presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
GBP-FLO 6M Head Circulating Pump
- Serial numberOn the rating label or a sticker on the product.
- Any serial number beginning: S/N D32 11233b or earlier
- Date codeOn the product, its label or its packaging.
- 2023 - November 2024
What to do now
An electrical fault in the design or build of GBP-FLO 6M Head Circulating Pump means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2512-0291). Quoted as issued.
Summary
Product Safety Report for GBP-FLO 6M Head Circulating Pump presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock. The mains cable can be connected to the pump in reverse, allowing the live pin to connect to the earth pin and causing accessible metal parts to become live.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Tucson Pumps are conducting a replacement programme.
Advice to consumers
An installed pump can remain in operation, but you must take care not to handle affected pumps as there is a serious risk of electrocution.
If you think you have an affected GBP-FLO circulating pump installed in your premises, contact Tucson immediately via email at productsafety@tucsonpumps.ie or phone +(44) 800 044 3258 to arrange for a replacement pump to be installed. The affected pumps can be identified by the serial number (S/N) on the label affixed to the pump as indicated above. The Product Replacement Programme is free of charge. Installed units should only be replaced by an approved Tucson technician or Tucson service agent.
Homeowners in Northern Ireland who have had heating system work completed or who have moved house within the last 8 years should check if their property contains one of the specified pump models. This is an important safety check that requires immediate attention.
For further information, please see the Product Safety Information Notice on TucsonPumps.ie.
Additional information
PSD notification number: 2512-0291
Notified by: Northern Ireland Environmental Health
Product description
Circulating pumps manufactured by Tucson Pumps Ltd between 2017 and November 2024. GBP FLO circulating pumps manufactured after November 2024 include a redesigned mains electrical coupling and are not impacted by this modification programme.
Open the OPSS notice
Questions
Why has GBP-FLO 6M Head Circulating Pump been reported?
An electrical fault in the design or build of GBP-FLO 6M Head Circulating Pump means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the serial number and date code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
