Product recallOPSS
Haden 11L Double Stack Air Fryer recalled over a fire risk
Product Recall for Haden 11L Double Stack Air Fryer presenting a serious risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Haden 11L Double Stack Air Fryer
- Item or listing codeOn the box, the label, or the order page where you bought it.
- Product Code: 87933 (The Range)
- 8387933 (Wilko)
What to do now
The risk with Haden 11L Double Stack Air Fryer is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Haden.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2505-0069). Quoted as issued.
Summary
Product Recall for Haden 11L Double Stack Air Fryer presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as it is possible for the thermal fuses to reach temperatures in excess of 150 degrees (the marked limit) without the product cutting out. During testing, prolonged use on the highest setting resulted in the plastic and metal parts of the product warping and melting, presenting a risk of fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. Consumers are advised to stop using the product and return it to any The Range or Wilko store for a full refund.
For further information, access The Range’s recall page at the following link: https://www.therange.co.uk/product-recalls/
Additional information
PSD notification number: 2505-0069
Notified by: Local Authority Trading Standards
Product description
A black double stack (two tray) air fryer.
Open the OPSS notice
Questions
Why has Haden 11L Double Stack Air Fryer been recalled?
The risk with Haden 11L Double Stack Air Fryer is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Haden 11L Double Stack Air Fryer sold?
The notice names The Range, Wilko. Products bought elsewhere are covered too if they match the details listed.
