Product safety reportOPSS
Hisense Heat Pump Tumble Dryer sold on Amazon safety warning over a fire risk
Product Safety Report for Hisense Heat Pump Tumble Dryers presenting a risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Hisense Heat Pump Tumble Dryer sold on Amazon
- ModelOn the rating label, base, back or box.
- DH5S102BB
- DH5S102BB/PL
- DH5S102BW
- DH5S102BW/PL
- DH5S102BW/UA
- DH5S902BW
- Sold betweenCompare with your receipt or order date.
- November 2024 to March 2025
What to do now
The risk with Hisense Heat Pump Tumble Dryer sold on Amazon is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2508-0198). Quoted as issued.
Summary
Product Safety Report for Hisense Heat Pump Tumble Dryers presenting a risk of fire.
The risk
The product presents a risk of fire as the compressor wiring harness may be damaged due to contact with the support drum wheel. As a result, the product may overheat during normal use, potentially causing it to ignite and start a fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The manufacturer has initiated a modification programme. Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place.
Advice to consumers
The manufacturer has initiated a modification programme.
Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance.
If your unit is affected, please contact the Hisense support team on +44 (0) 203 865 1446, or email productrecall.gb@hisense-europe.com to arrange for the modification to take place.
Affected units were sold by AO.com, Amazon, Argos, Costco, Curry’s and Very.
Further information can be accessed on the Hisense website at the following link: https://uk.hisense.com/support
Additional information
PSD notification number: 2508-0198
Notified by: Office for Product Safety and Standards
Product description
A Hisense branded freestanding heat pump tumble dryer. Machines with a green dot inside the door have been inspected prior to sale and are not affected by this issue. Access the below PDF for a list of affected batch numbers, and instructions on how to identify if your appliance is affected.
Open the OPSS notice
Questions
Why has Hisense Heat Pump Tumble Dryer sold on Amazon been reported?
The risk with Hisense Heat Pump Tumble Dryer sold on Amazon is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was Hisense Heat Pump Tumble Dryer sold on Amazon sold?
The notice names Costco, Argos, Amazon. Products bought elsewhere are covered too if they match the details listed.
