Product safety reportOPSS
Home Teeth Whitening Diamond White Toothpaste safety warning over a banned ingredient
Product Safety Report for Home Teeth Whitening Diamond White Toothpaste presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Home Teeth Whitening Diamond White Toothpaste
- BarcodeThe long number printed under the barcode.
- 659675851839
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 202501
What to do now
The issue with Home Teeth Whitening Diamond White Toothpaste is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop using it now.
- Gently wash off any product left on the skin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2502-0123). Quoted as issued.
Summary
Product Safety Report for Home Teeth Whitening Diamond White Toothpaste presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as it claims to contain hydrogen peroxide at a concentration of 3%, which exceeds the maximum permitted limit of 0.1% in cosmetic products. Hydrogen peroxide at high concentrations causes skin irritation and is harmful if swallowed. In addition, some of the required documentation was not present.
The product does not meet the requirements of the Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD case number: 2502-0123
Notified by: Local Authority Trading Standards
Product description
White 96g tube of toothpaste with gold text. Packaged in a white and gold box.
Open the OPSS notice
Questions
Why has Home Teeth Whitening Diamond White Toothpaste been reported?
The issue with Home Teeth Whitening Diamond White Toothpaste is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the barcode and batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it now. Gently wash off any product left on the skin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
