Product recallFSA
Hotel Chocolat Choose Your Poison recalled over possible glass pieces
Hotel Chocolat recalls Hotel Chocolat Choose Your Poison because it may contain pieces of glass. The possible presence of glass makes this product unsafe to eat. The affected product is sold at Hotel Chocolat stores, online and at John Lewis stores.
Point-of-sale notice published with the recall
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Hotel Chocolat Choose Your Poison 160g
- Lot numberPrinted on the pack or label, usually beside the date.
- 23205
- 23206
- 23207
- Best beforeOn the lid, base or back of the pack.
- January 2024
What to do now
Hotel Chocolat Choose Your Poison has been recalled because of possible glass fragments. Do not try to sieve or check the product yourself.
- Do not eat it, and do not decant it to look for pieces.
- Keep the pack sealed, out of reach of children, until you return or dispose of it.
- Take it back to the shop where you bought it for a full refund, or throw it away if you prefer. You do not usually need a receipt.
- If you froze some or put it into another container, check those portions too.
Why it matters. A foreign body such as glass can cut the mouth, throat or gut. Because fragments are often small and clear, inspecting the food is not a reliable test.
Symptoms and when to get help
Look out for
- pain in the mouth, throat or chest
- difficulty swallowing
Get help urgently
- bleeding from the mouth, vomiting blood, or dark, tar-like poo — go to A&E or call 999
- severe stomach pain after eating the product
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one.
Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
From the official notice
Published by the Food Standards Agency (FSA-PRIN-35-2023). Quoted as issued.
Summary
Hotel Chocolat recalls Hotel Chocolat Choose Your Poison because it may contain pieces of glass. The possible presence of glass makes this product unsafe to eat. The affected product is sold at Hotel Chocolat stores, online and at John Lewis stores.
The risk
This product may contain pieces of glass which makes it unsafe to eat.
Action taken
Hotel Chocolat is recalling the above product. Point of sale notices will be displayed in all retail stores that are selling this product. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought the above product do not eat it. Instead, return it to the store from where it was bought for a full refund. For further information contact Hotel Chocolat at help@hotelchocolat.com
Open the FSA notice
Questions
Why has Hotel Chocolat Choose Your Poison been recalled?
Hotel Chocolat Choose Your Poison has been recalled because of possible glass fragments. Do not try to sieve or check the product yourself. A foreign body such as glass can cut the mouth, throat or gut. Because fragments are often small and clear, inspecting the food is not a reliable test.
How do I know if my product is affected?
Compare the lot number and best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not eat it, and do not decant it to look for pieces. Keep the pack sealed, out of reach of children, until you return or dispose of it.
Can I get a refund?
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one. Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
