Product recallFSA
Icesupp mango & passionfruit and icesupp mixed berries recalled over a packaging defect
Icesupp is recalling icesupp mango & passionfruit and icesupp mixed berries as a precaution because of a packaging defect. These products are stocked in community pharmacies.
Check your product
Only products that match these details are covered. Have your pack in front of you.
icesupp mango & passionfruit 86ml/100g
- Best beforeOn the lid, base or back of the pack.
- July 2027
icesupp mango & passionfruit 86ml/100g
- Best before
- October 2027
icesupp mixed berries 86ml/100g
- Best before
- May 2027
icesupp mixed berries 86ml/100g
- Best before
- October 2027
What to do now
Icesupp mango & passionfruit and icesupp mixed berries is being recalled on microbiological grounds: the product may carry bacteria that cause food poisoning.
- Set it aside and do not use it, whatever its date.
- Wash your hands and any surfaces it touched.
- Take it back to the shop where you bought it for a full refund, or throw it away if you prefer. You do not usually need a receipt.
- If you froze some or put it into another container, check those portions too.
Why it matters. Bacteria such as Bacillus cereus, Staphylococcus aureus or Campylobacter can cause food poisoning. Some make toxins that survive cooking, so reheating is not a fix.
Symptoms and when to get help
Look out for
- feeling sick or being sick
- diarrhoea
- stomach cramps
- a high temperature
- feeling generally unwell, tired or achy
Get help urgently
- signs of dehydration, such as passing little or no pee, feeling dizzy or very thirsty
- blood in your poo or bleeding from the bottom
- symptoms that are not improving after a few days, or keep coming back
- a baby, a young child, someone pregnant, someone older or someone with a weakened immune system is unwell
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one.
Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
From the official notice
Published by the Food Standards Agency (FSA-PRIN-31-2026). Quoted as issued.
Summary
Icesupp is recalling icesupp mango & passionfruit and icesupp mixed berries as a precaution because of a packaging defect. These products are stocked in community pharmacies.
The risk
A packaging defect which may cause risk of microbiological contamination.
Action taken
Icesupp is recalling the above products. Point of sale notices will be displayed in all retail stores that have sold these products. These notices explain to customers why the products are being recalled and tell them what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought any of the above products do not consume them. Instead, return them to the store from where they were bought for a full refund with or without a receipt. For more information contact the business at info@icesupp.com
Open the FSA notice
Questions
Why has Icesupp mango & passionfruit and icesupp mixed berries been recalled?
Icesupp mango & passionfruit and icesupp mixed berries is being recalled on microbiological grounds: the product may carry bacteria that cause food poisoning. Bacteria such as Bacillus cereus, Staphylococcus aureus or Campylobacter can cause food poisoning. Some make toxins that survive cooking, so reheating is not a fix.
How do I know if my product is affected?
Compare the best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Set it aside and do not use it, whatever its date. Wash your hands and any surfaces it touched.
Can I get a refund?
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one. Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
