Product recallOPSS
ISEO F6 Extra/R700 European Cylinder Locks (Thumbturn Versions) recalled over a fire risk
Product Recall for ISEO F6 Extra/R700 European Cylinder Locks presenting a fire safety hazard.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
ISEO F6 Extra/R700 European Cylinder Locks (Thumbturn Versions)
- ModelOn the rating label, base, back or box.
- F6 Extra/R700
- Sold betweenCompare with your receipt or order date.
- Affected products were supplied in the United Kingdom between January 2023 and January 2024 (F6 Extra S3 range) and September 2023 – January 2024 (R700 S3 range).
What to do now
The risk with ISEO F6 Extra/R700 European Cylinder Locks (Thumbturn Versions) is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from ISEO.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2406-0041). Quoted as issued.
Summary
Product Recall for ISEO F6 Extra/R700 European Cylinder Locks presenting a fire safety hazard.
The risk
The product presents a risk as it is possible for the connecting rotator screw component in some cylinder locks within the affected models to loosen within the cylinder during use. This could cause the lock to fail and could result in the lock not functioning from the inside of the door to which it is attached, although it will still function from the outside of the door. This contributes towards a potential fire safety hazard.
The product does not meet the requirements of Regulation 305/2011.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. Iseo will issue communications to UK consumers of affected products with further information.
Additional information
PSD case number: 2406-0041
Notified by: Local Authority Trading Standards
Product description
F6 Extra S3 and R700 S3 cylinder lock product ranges.
Open the OPSS notice
Questions
Why has ISEO F6 Extra/R700 European Cylinder Locks (Thumbturn Versions) been recalled?
The risk with ISEO F6 Extra/R700 European Cylinder Locks (Thumbturn Versions) is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
