Product recallOPSS
Jia Le Xin Hub with 3 sockets and 6 USB ports recalled over an electric shock risk
Product Recall for Jia Le Xin Hub with 3 sockets and 6 USB ports presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Jia Le Xin Hub with 3 sockets and 6 USB ports
- BarcodeThe long number printed under the barcode.
- 6952640500010
- Item or listing codeOn the box, the label, or the order page where you bought it.
- F001U
What to do now
The hazard with Jia Le Xin Hub with 3 sockets and 6 USB ports is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Follow the corrective action in the notice: a refund, repair or replacement from Jia Le Xin.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2504-0105). Quoted as issued.
Summary
Product Recall for Jia Le Xin Hub with 3 sockets and 6 USB ports presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock because it is supplied with a noncompliant plug. The bottom two pins are less than 9.5mm from the periphery of the plug, less than the minimum permissible distance. If the user plugs in the device without the pins fully entering the socket, and they then try to remove the plug by placing their fingers close to the base of the pins, they may receive an electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs and Sockets etc. (Safety) Regulations 1994.
Action taken
This product has been recalled from end users.
Advice to consumers
This product has been recalled from end users.
The listing has been removed by the online marketplace (TikTok).
Additional information
PSD notification number: 2504-0105
Notified by: Local Authority Trading Standards
Product description
Black USB hub with space for 3 sockets.
Open the OPSS notice
Questions
Why has Jia Le Xin Hub with 3 sockets and 6 USB ports been recalled?
The hazard with Jia Le Xin Hub with 3 sockets and 6 USB ports is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Jia Le Xin Hub with 3 sockets and 6 USB ports sold?
The notice names TikTok Shop. Products bought elsewhere are covered too if they match the details listed.
