Product safety reportOPSS
Jianxing Chenrui Electrical Technology Courtyard Heater safety warning over an electric shock risk
Product Safety Report for Jianxing Chenrui Electrical Technology Courtyard Heater presenting a high risk of electric shock and fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Jianxing Chenrui Electrical Technology Courtyard Heater
- ModelOn the rating label, base, back or box.
- Heater-05
What to do now
An electrical fault in the design or build of Jianxing Chenrui Electrical Technology Courtyard Heater means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2601-0298). Quoted as issued.
Summary
Product Safety Report for Jianxing Chenrui Electrical Technology Courtyard Heater presenting a high risk of electric shock and fire.
The risk
The product presents a high risk of fire because internal electrical connections are inadequately secured, with wires soldered directly to the PCB without effective strain relief. The connections may loosen during normal use, leading to arcing and overheating, which could ignite surrounding materials and cause a fire. The plug was also marked with an approval number that could not be verified, raising concerns regarding compliance with BS 1363.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc (Safety) Regulations 1994.
Action taken
The product has been destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2601-0298
Notified by: Local Authority Trading Standards
Product description
Metal courtyard heater with black power supply cord and plug.
Open the OPSS notice
Questions
Why has Jianxing Chenrui Electrical Technology Courtyard Heater been reported?
An electrical fault in the design or build of Jianxing Chenrui Electrical Technology Courtyard Heater means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
