Product recallOPSS
Kemei Professional Hair Straighteners KM-329 recalled over an electric shock risk
Product Recall for Kemei Professional Hair Straighteners KM-329 presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Kemei Professional Hair Straighteners KM-329
- ModelOn the rating label, base, back or box.
- KM-329
What to do now
The hazard with Kemei Professional Hair Straighteners KM-329 is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from Kemei.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2208-0002). Quoted as issued.
Summary
Product Recall for Kemei Professional Hair Straighteners KM-329 presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as it is supplied with a noncompliant travel adaptor which only has two pins, with the pins too close to the periphery of the plug edge, allowing access to live parts. The adaptor does not have a fuse link, presenting a fire hazard. There is inadequate protection against accidental contact with live parts. Additionally, metal parts were separated from live parts with basic insulation only, which does not meet the requirements for Class II appliances. If a user were to touch a part which is live, they would receive an electric shock. The product also requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users. The listing has been removed by the online marketplace (Wish).
Advice to consumers
OPSS are requiring the recall of the product from end users.
The listing has been removed by the online marketplace (Wish).
Additional information
PSD case number: 2208-0002
Notified by: Office for Product Safety and Standards
Product description
Black hair straightener with black power supply cord and 2-pin plug, supplied with separate travel adaptor.
Open the OPSS notice
Questions
Why has Kemei Professional Hair Straighteners KM-329 been recalled?
The hazard with Kemei Professional Hair Straighteners KM-329 is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Kemei Professional Hair Straighteners KM-329 sold?
The notice names Wish. Products bought elsewhere are covered too if they match the details listed.
