Product recallOPSS
Key Universal UK Plug Wall Charger recalled over an electric shock risk
Product Recall for Key Universal UK Plug Wall Charger sold by TK Maxx presenting a risk of electric shock and fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Key Universal UK Plug Wall Charger
- ModelOn the rating label, base, back or box.
- KUSBTC2A
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 477173
- Sold betweenCompare with your receipt or order date.
- October 2023 to November 2023
What to do now
An electrical fault in the design or build of Key Universal UK Plug Wall Charger means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Contact Key or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2312-0102). Quoted as issued.
Summary
Product Recall for Key Universal UK Plug Wall Charger sold by TK Maxx presenting a risk of electric shock and fire.
The risk
The product presents a risk of fire and electric shock as it does not meet the dimensional requirements of BS 1363. The ISOD pin is below the minimum permitted tolerance and the neutral pin sleeve is in excess of the maximum permitted tolerance. Short pins can cause arcing and sparking in the socket, potentially resulting in a fire. Oversized pins can damage a socket and result in a poor-quality connection thereafter.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users by TK Maxx.
Advice to consumers
The product has been recalled from end users. For further information, please access the TK Maxx recall site at the following link: https://www.tkmaxx.com/uk/en/product-recall-wall-charger-key
Additional information
PSD case number: 2312-0102
Notified by: Local Authority Trading Standards
Product description
A black plug/wall charger in black cardboard packaging.
Open the OPSS notice
Questions
Why has Key Universal UK Plug Wall Charger been recalled?
An electrical fault in the design or build of Key Universal UK Plug Wall Charger means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model, item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was Key Universal UK Plug Wall Charger sold?
The notice names TK Maxx. Products bought elsewhere are covered too if they match the details listed.
