Product recallOPSS
Kuankuanbao Power Strip Surge Protector Tower with 8 Sockets recalled over an electric shock risk
Product Recall for Kuankuanbao Power Strip Surge Protector Tower presenting a serious risk of electric shock.
Product image from the OPSS safety notice 
What to do now
The hazard with Kuankuanbao Power Strip Surge Protector Tower with 8 Sockets and 3 USB is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Follow the corrective action in the notice: a refund, repair or replacement from Kuankuanbao.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2207-0228). Quoted as issued.
Summary
Product Recall for Kuankuanbao Power Strip Surge Protector Tower presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as accessible metal parts can become live. If a user touches the live part, they will receive an electric shock.
The product also requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The authority are requiring the recall of the product from end users. The listing has been removed by the online marketplace (Fruugo).
Advice to consumers
The authority is requiring the recall of the product from end users.
The listing has been removed by the online marketplace (Fruugo).
Additional information
PSD case number: 2207-0228
Notified by: Office for Product Safety and Standards
Product description
Light blue and white tower power strip with eight three-pin plug sockets and three USB sockets, supplied in light grey cardboard packaging with an image of the product on the face.
Open the OPSS notice
Questions
Why has Kuankuanbao Power Strip Surge Protector Tower with 8 Sockets and 3 USB been recalled?
The hazard with Kuankuanbao Power Strip Surge Protector Tower with 8 Sockets and 3 USB is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Kuankuanbao Power Strip Surge Protector Tower with 8 Sockets and 3 USB sold?
The notice names Fruugo. Products bought elsewhere are covered too if they match the details listed.
