Product safety reportOPSS
Lost Souls 'S' Initial Necklace safety warning over harmful chemicals
Product Safety Report for Lost Souls 'S' Initial Necklace presenting a serious chemical risk.
Product image from the OPSS safety notice 
What to do now
Lost Souls 'S' Initial Necklace contains a chemical that is restricted or banned in products like this.
- Take it away from children now and stop using it.
- Wash your hands after handling it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2512-0348). Quoted as issued.
Summary
Product Safety Report for Lost Souls 'S' Initial Necklace presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as the nickel content exceeds than the maximum permissible limit. Nickel is a sensitiser and can cause allergic reactions if present in articles that come into direct and prolonged contact with the skin.
Further information regarding nickel can be found on Gov.uk at the following link: https://www.gov.uk/government/publications/nickel-properties-incident-management-and-toxicology
The product does not meet the requirements of the REACH Regulations 2008.
Action taken
Affected products have been destroyed.
Advice to consumers
Affected products have been destroyed.
Additional information
PSD notification number: 2512-0348
Notified by: Local Authority Trading Standards
Product description
Gold-coloured necklaces with S-shaped pendants.
Open the OPSS notice
Questions
Why has Lost Souls 'S' Initial Necklace been reported?
Lost Souls 'S' Initial Necklace contains a chemical that is restricted or banned in products like this. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Take it away from children now and stop using it. Wash your hands after handling it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
