Product recallOPSS
Marks and Spencer Neon Candles recalled over a fire risk
Product Recall for Marks and Spencer Neon Candles presenting a risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
7 identifiers listed for this notice.
Marks and Spencer Neon Candles
- Item or listing codeOn the box, the label, or the order page where you bought it.
- (on packaging): 8050M
- 8049M
- 8066M
- 9722M
- 9730M
- 9732M
- 8052M
What to do now
Marks and Spencer Neon Candles could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2512-0153). Quoted as issued.
Summary
Product Recall for Marks and Spencer Neon Candles presenting a risk of fire.
The risk
The candles present a risk of fire as they may flare up while burning. If left unattended, the flare could ignite nearby objects and potentially cause a fire to spread throughout the room.
The products do not meet the requirements of the General Product Safety Regulation 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The products have been recalled from end users.
We recommend that consumers stop using the product immediately and return it to any M&S store for a full refund.
Please visit Product Recalls - M&S for further information, or contact Customer Services via the M&S website or on 0333 014 8555.
Additional information
PSD notification number: 2512-0153
Notified by: Local Authority Trading Standards
Product description
120g neon candles sold in M&S Fashion, Home and Beauty stores and online. For a full list of product names and codes please see Annex A in the attached PDF.
Open the OPSS notice
Questions
Why has Marks and Spencer Neon Candles been recalled?
Marks and Spencer Neon Candles could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Marks and Spencer Neon Candles sold?
The notice names M&S. Products bought elsewhere are covered too if they match the details listed.
